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Mar 1, 2022

Amazon Teams Up With Teladoc to Bring Voice-Activated Health Service to Alexa

If there is no doctor in the house, Amazon’s Alexa will soon be able to summon one.

Amazon and telemedicine provider Teladoc Health are starting a voice-activated virtual care program that lets customers get medical help without picking up their phones.

The service, for health issues that aren’t emergencies, will be available around the clock on Amazon’s Echo devices. Customers can tell the voice assistant Alexa that they want to talk to a doctor, and that will prompt a call back on the device from a Teladoc physician.

The program, announced Monday, marks Amazon’s latest expansion into health care and another push by the retail giant into a form of care that grew rapidly during the COVID-19 pandemic.

Amazon already dispenses prescription drugs and is expanding an Amazon Care program it launched in 2019 that offers telemedicine visits with an option to send a care provider to the patient if they need an in-person visit.