From the Massachusetts Registry of Vital Records and Statistics’ web site:
Due to severe flooding at the offices of the Registry of Vital Records and Statistics (RVRS), all public counter service is expected to be closed at least through 2/21/2022. RVRS is working diligently to restore access to records and equipment as quickly as possible.
Birth, marriage, and death records can be obtained at local City and Town Clerk offices. For births and deaths, you may obtain records at the city/town of event or the residence town at the time of event. For marriages, you may obtain records at the city/town where intentions (application) were filed. A link to city and town offices can be found here: https://www.mass.gov/lists/massachusetts-city-and-town-websites.
A subset of birth and death records are still accessible for issuance from RVRS. No marriage records are currently accessible for issuance. Customers can order certified copies of accessible birth and death records from RVRS online or by mail, but there will likely be delays in fulfillment. No overnight orders can be accommodated at this time. Please expect a 3-week turnaround for online orders and a 5-week turnaround for mail orders. Records currently available for issuance are:
Death records for years 1977 – present.
Updates will be posted as more information becomes available. Please email email@example.com if you have any questions.